Refund Policy

1. Overview

At Fondly Gifts, we want you to be completely satisfied with your gift-giving experience. This Refund Policy outlines the circumstances under which refunds may be issued for gifts sent through our platform.

2. General Refund Policy

Once a gift has been sent and the payment has been processed, refunds are generally not available unless the gift has not been redeemed by the recipient. This policy is in place because once a gift is sent, the funds are allocated to the recipient's account.

3. Refunds for Unredeemed Gifts

If a gift has not been redeemed by the recipient, you may be eligible for a refund. To request a refund for an unredeemed gift:

• Contact our support team with your gift transaction details
• Provide the email address or link associated with the gift
• Explain the reason for your refund request

Refund requests for unredeemed gifts will be reviewed on a case-by-case basis. If approved, refunds will be processed to the original payment method within 5-10 business days.

4. Refunds for Redeemed Gifts

Once a gift has been redeemed by the recipient, refunds are generally not available. However, we understand that exceptional circumstances may arise. If you believe you have a valid reason for a refund of a redeemed gift, please contact our support team with:

• Your transaction details
• A detailed explanation of the circumstances
• Any supporting documentation

All refund requests for redeemed gifts will be carefully reviewed, and decisions will be made at our sole discretion based on the specific circumstances.

5. Processing Errors

If you believe there was an error in processing your payment or gift amount, please contact us immediately. We will investigate the issue and, if an error is confirmed, we will correct it promptly, which may include issuing a refund or adjusting the gift amount.

6. Duplicate Transactions

If you were charged multiple times for the same gift due to a technical error, please contact our support team. We will investigate and refund any duplicate charges once confirmed.

7. Fraudulent Activity

If you believe your payment method was used fraudulently to send a gift through our platform, please contact us immediately. We take fraud seriously and will work with you and your financial institution to resolve the issue. Refunds for confirmed fraudulent transactions will be processed promptly.

8. Service Fees

Service fees charged for processing gifts are generally non-refundable, except in cases of processing errors or fraudulent activity. If a refund is issued for a gift, any associated service fees may be refunded at our discretion.

9. Refund Processing Time

Approved refunds will be processed to your original payment method within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution and payment method.

10. Currency and Exchange Rates

Refunds will be issued in the same currency as the original transaction. If currency exchange rates have changed between the time of purchase and refund, the refund amount may differ from the original charge amount due to exchange rate fluctuations. We are not responsible for any differences caused by exchange rate changes.

11. How to Request a Refund

To request a refund, please:

• Contact our support team through the Contact Us page or support email
• Include your transaction ID or gift link
• Provide a clear explanation of why you are requesting a refund
• Include any relevant documentation or screenshots

Our support team will review your request and respond within 2-3 business days. We may ask for additional information to process your request.

12. Disputes and Chargebacks

If you have a dispute about a transaction, we encourage you to contact us first so we can work together to resolve the issue. Initiating a chargeback with your bank or credit card company should be a last resort, as it may result in additional fees and complications.

If you do initiate a chargeback, we will work with your financial institution to resolve the dispute. However, please note that chargebacks may affect your ability to use our service in the future.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our refund practices.

14. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact our support team. We're here to help and will do our best to resolve any issues you may have.